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PacFed at Work

Norma AlvaradoA PacFed thanks to Teamsters 986 essential employee Norma Alvarado for her work at the front line. A premium billing specialist with seven years of service, Norma interfaces with employer groups for the processing of premium payments and billing adjustments. She also assists with administration activities for the Professional Musicians’ Local 47 and Employers’ Health & Welfare Fund. A native Californian and mother of one daughter, she speaks fluent Spanish, loves to travel, and is an excellent cook and baker!


Jacqueline CastroA huge PacFed thanks to frontline Teamsters 986 employee Jacque Castro, our receptionist who greets each customer and directs incoming callers to the appropriate department. Jacque worked five years as a part-time file clerk before promoting to her current full-time position in 2017. Born and raised in SoCal, she speaks fluent Spanish and also assists with Member Service tasks. Jacque loves nature, dancing and creating art. She has a special interest in gardening and growing her own culinary herbs, and offers services for guided meditations and breathwork.


Marty ChavezA huge PacFed thanks to our Teamsters 986 essential employee Martha Chavez, a premium billing specialist with 17 years of loyal service! Martha plays a key role in providing member services to employee groups, such as processing premium payments, billing adjustments and COBRA benefits. Born and raised in SoCal, she is the mother of two children and speaks fluent Spanish. She loves to watch movies, dance, travel and try new cuisine.


Alicia EspericuetaThanks to Teamsters 986 essential employees like Alicia Espericueta, PacFed is here to serve our members’ group health insurance needs! Alicia is a loyal 27-year employee who handles key member services, speaks fluent Spanish and has risen to positions of increased responsibility. When she’s not working at the front line, she enjoys time with her two sons and two grandchildren.


Karen HernandezTeamsters 986 essential members of our PacFed team are hard at work, including Member Service Representative Karen Hernandez.  Karen helps staff our outstanding Member Service call center, where she handles employer and employee requests regarding enrollment. Born and raised in SoCal, she speaks fluent Spanish and is the proud mother of one son. Part of our team since 2012, Karen loves vintage fashion and the Los Angeles Dodgers!


Joanna HurtadoPacFed is grateful for Teamsters 986 essential employees like Joanna Hurtado, a Member Service representative with five years of loyal service. Joanna handles employer and employee requests regarding enrollment at our outstanding Member Service call center. Prior to joining our PacFed team, she served as an enrollment specialist for Covered California. She is a SoCal native who speaks fluent Spanish and has two sons. Joanna loves Latino food, as well as arts and crafts!


Debbie_MendezPacFed salutes Teamsters 986 essential employee Debbie Mendez, a premium billing specialist who assists employer groups with the processing of premium payments and billing adjustments. Prior to joining PacFed in 2014, she held extensive trust fund experience. Born in Texas and raised in SoCal, Debbie speaks fluent Spanish and has two sons and three grandchildren. When she’s not working at the front line, she loves listening to music!


Rocio Romero-NunezWe are grateful for Teamsters986 essential employees like Rocio Romero-Nunez, a premium billing specialist who has completed 25 years of loyal service and is still going strong! Rocio handles all day-to-day responsibilities for the Professional Musicians’ Local 47 and the Employers’ Health and Welfare Fund. A SoCal native, she speaks fluent Spanish, enjoys travel, loves spending time with her husband and twin nieces, and is a huge L.A. Dodgers fan!


Yaraceli Valenzuela We are grateful for Teamsters 986 essential employees like Yaraceli (Yari) Valenzuela who is staffing our outstanding Member Service call center. As a Member Service representative, Yari handles employer and employee requests regarding enrollment. Born and raised in SoCal, she has been a loyal member of the PacFed team since 2013. She is the mother of one son, and also loves the Baltimore Ravens and Los Angeles Lakers!


Pacific Federal is a subsidiary of Zenith American Solutions.